It was great to introduce our two job-share receptionists to Robyn’s Getting a Grip on The Paper War text. It became a catalyst for us to improve our administration proce..."
Business Manager, The NZ Institute of Plastic & Cosmetic Surgery
Thank you for all the tips and words of advice you and your team have sent through.I have been constantly reading it and it does wonders to my line of work and also being a wife and mot..."
Communication & Media Coordinator, Ministry of Education, Cook Islands
I have just finished reading 'Getting a Grip on Time' and 'Getting a Grip on the Paper War'. Particularly your book on 'Time' got me back on track, and during the day I catc..."
‘I’ve just been reading ‘Getting a grip on Leadership’. It is very good and has had an impact on me. I realised I’d lost my way a bit re who I am ..."
Manager, Professional Practice, Central North Island Kindergarten Association, New Zealand
I have personally known Robyn Pearce for around 16 years.
From time to time my firm has contracted Robyn on a project basis to work with our professional staff as well as partners in the fi..."
Partner, A J Park, New Zealand
The kick-start that I needed was delivered by a velvet glove, but make no mistake the iron hand within the glove ensured that the message was received and understood. If you are going to spend some..."
Associate University Librarian (Research and Learning Services), University of Canterbury
Having worked already very successfully with our NZ Team, Robyn's support of the Australian Team over a 12-month period was fundamental to helping us cope with increased day to day workload - espec..."
General Manager - Marketing, Beiersdorf Australia
I have used Robyn as an Executive Coach for key Senior Staff for a number of years now and couldn't recommend her more highly. I've found as people step up in the organisation they often struggle t..."
Then General Manager, Beiersdorf New Zealand
When we reviewed the progress made as a result of your concepts, a staggering number of them had become an integral part of our day to day business, collectively making a huge difference to our eff..."
Wayne & Lisa Hughes,
Occupational Therapy Helping Children, NSW, Australia
I'd like to highlight the benefits felt both by the staff members attending your sessions, and the motivational flow-on effects experienced throughout the Hotel.In the developmental sta..."
Human Resources Manager,
Wentworth Hotel (part of the Rydges chain)
Thank you for your interesting and indeed challenging speech. I could see all the people who've ..."
Australian Institute of Credit Managers,
On behalf of the team at Strategic Lifestyle Management and our client Lend Lease I would..."
SLM Conference and Incentive Manager,
for client Lend Lease
"Thank you for the practical and informative Time Management seminar you recently gave to our senior m..."
ANA Hotel, Sydney
The response to the program was extremely positive, with an average rating of 4.4 out of ..."
GM, Outdoor Network, Australia
Your time management seminars are one of the best things we've ever done. Weeks l..."
Dubbo, New South Wales
Now several months later and my productivity has increased between 30% and 50%. I'm seeing more and bette..."
Senior financial planner,
A wonderful surprise to learn how much I had improved since the first programme with you nine months a..."
National Sales Manager,
Personal Insurance, GIO Australia
Feedback from the staff was very positive... all felt they had gained a great deal of control and di..."
C.Y. O'Connor College of TAFE, Northam, WA
A lot of great new ideas and some very good new tools that I shall start implementing immediately.
Group Services Trainer,
"Many practical hints which helped me reorganise my office, to operate efficiently." ..."
Baldwins (Patent Attorneys)
I would like to take this opportunity to commend you on the flexibility of your approach, and..."
Human Resources Manager,
Professional Services Review, Canberra
You presented a most informative and challenging training session. Your ability to gain q..."
Human Resources Manager,
Independent Pricing & Regulatory Tribunal of NSW
Once again you combine an enthusiastic presentation style with useful tips and techniques. Succinct and fun ..."
Manager - Training & Development,
Real Estate Institute of NSW
Your presentation was brilliant, and your thoughts on how to make time management beneficial to eve..."
President, Chatswood Chamber of Commerce, Sydney
We could not have chosen better. Your contribution was just what we wanted and needed, and I was t..."
Tamaki Teachers' Conference
Robyn, you gave a fantastic speech, and I am still having positive feedback about your talk to this day..."
Sales and Marketing Co-ordinator,
Swiss Grand Hotel, Bondi, and co-ordinator of Eastern Suburbs Women's Breakfast
I know everyone who attended was fascinated by all your planning tips and I know many have put t..."
Solo Home Business Network,
We were very impressed... everyone gained considerable insight to effective ..."
IT software company, Auckland
Following a number of very positive reference checks we invited Robyn Pe..."
Godfrey Pembroke National Conference,
"Thank you! I'm sure you could tell from everyone's enthusiasm that they enjoyed your presenta..."
Robyn gave much more than the professional information imparted in this kind of session...."
Principal Heritage Officer,
Heritage Council NSW
Thanks for your wonderful presentation. I've had a lot of positive feedback from our staff, and they c..."
Your down-to-earth common sense certainly hit home to a lot of people, and the feedba..."
Ass. Director, Marketing and Communication, L.J. Hooker Ltd
Robyn, in light of this morning's session (and comments about short emails!) I could leave it the..."
Principal, Marley Loft Systems (Accountants)
We've had great feedback since your last session with the NZ Institute of Charte..."
Past President, New Zealand Institute of Chartered Accountants
Since your time management course our managers have found that they ca..."
Then-HR Manager, International Cricket Council, Dubai
Robyn spoke to four of my Academy groups in the space of 11 days. I wa..."
Chairman, Academy for Chief Executives, United Kingdom
I just thought I'd spend a few minutes in the Proactive/Value-adding quadrant and let you know ho..."
Bell Gully, New Zealand
I would like to extend a huge thank you for making your valuable time av..."
Managing Director, Strategi, New Zealand
Since we worked with Robyn 5 months ago our team of 12 underwriters and support staf..."
QBE Insurance, New Zealand
Thanks very much for the Time Management programme you have conducted over the ..."
National Sales Manager, Southern Hospitality Limited
4 thoughts on “My Answer to ‘Please Explain the 80/20 Rule’”
In any organisation 80% of the work is done by 20% of the staff.
In my industry (the construction industry), 80% of disputes arise out of 20% of the clauses in a construction contract.
The math doesn’t exactly work out to a classic 4:1 ratio (80/20), however a common sales adage is that its 5 times as hard to win a new customer than to keep an existing customer. It is still an economic proposition, like Pareto offered. For the sake of another look at the 80/20 variant, I can go with a “4 times as hard to win a new customer than an existing one”. The point is the same: Hang on to those customers!
Excellent Robyn. Thanks for the great post explaining what the 80/20 rule was all about.
And yes, I can see it is very useful!